Frequently Asked Questions

Earle Wines Club Frequently Asked Questions

Q. Can I cancel my Wine Club membership?
A. You can suspend your membership anytime you wish provided we receive a minimum of 7 days notice beforehand. If you have taken advantage of our introductory offer, and choose to cancel before receiving a further 4 cases in the scheme, we do reserve the right to recoup the cost of the introductory case.

Q. Can I amend a specific order/delivery?
A. Although we cannot make changes to the contents of individual cases, we can usually make changes to your delivery requirements (you can skip, switch or add additional wine cases); depending on how close the delivery date is (ideally allow a minimum of 7 working days ahead of the delivery).

Q. My Wine Club order has not arrived within the estimated delivery time.
A. If your order has not arrived within 6 working days of your delivery notification e-mail, please contact us.

Q. At exactly what time will my Wine Club case(s) arrive?
A. We will telephone or email you before to confirm we have received payment and when would be a suitable time to make delivery. We cannot give precise times of day as this inevitably leads to disappointments (but you can always ask!). We normally deliver within the week; however we will contact you if we go over this time. Deliveries are usually only made during working hours.

Q. Can I skip a specific order/delivery?
A. Your Wine Club membership is flexible and you can skip any order or delivery, as long as we receive a minimum notice of 7 working days.

Q. Can I change the delivery address for my Wine Club case
A. You can, if you wish, specify a separate delivery address for the wine delivery. Please contact us a minimum of 7 days before you next case(s) are due to be delivered.

Q. What will happen to my Wine Club delivery if I am not in to receive it?
A. A card will be left to say we attempted to deliver with a phone number to call to arrange an alternative time, next time we will be making deliveries in the area.

Q. What payment options do I have for my Wine Club cases?
A. The scheme currently uses the Direct Debit payment method, meaning that payments are spread evenly throughout the year. You can cancel this anytime you wish provided we receive a minimum of 7 days notice beforehand.

Q. Can I buy someone a Wine Club Membership as a Gift?
A. You can indulge someone’s vinous passion by treating them to a year’s membership to the Wine Club. The lucky recipient will be able to choose to receive all red, all white or mixed (red and white) cases of top quality wines every two months. They can also change their selection at any time. Your gift will be presented in a smart binder filled with wine information with a personalised letter.

Q. Can I give a Wine Club subscription as a gift?
A. All you need to do is provide the recipient's details. He or she will receive a handsome certificate announcing your gift and will receive all the shipments and benefits as you do from your subscription. The shipments are automatically billed to your card and continue for the specified amount of time you determine in advance

Q. Can I order wine sent as a gift or for a special occasion?
A. We can take orders for gifts of wine or merchandise, which like other orders can be automatically billed to your credit card (on file). A personalized gift card can be enclosed, and special delivery can be arranged.

Q. What is the best way to contact Earle Wines?
A. Please telephone 01765 677296 and ask for either John or Henry, or send us an email at